Hmmm...we are a bit confused. Please bear in mind that this is not a live chat but rather a search engine for all things Wix. Try retyping in the field above using keywords (e.g. Store, Facebook, How to publish, Prices) or asking short basic questions. Be sure to check the spelling of your question.
Alternatively check out common topics below:
Struggling with the Wix Editor?
Please visit our video tutorials center for step-by-step instructions.
Are you unable to connect your Domain Name to Wix?
Take a moment to try and solve your connection problem using our Wix Domain Troubleshooter here.
Are you unable to connect your email account?
You can use any Email host you like. For general information please click here
Cannot see your site on Google or have other SEO concerns?
We recommend that you use our SEO monitoring tool here
Having trouble connecting your Mobile site/Want to learn about WixMobile?
Please go to our Mobile Learning Center!
Are you receiving an error message?
Please insert more information, so we can better assist you
Which category does your question belong to?
See if you can find an answer here:
How do I publish my site?
Simply click on "Publish" (on the the right side of the upper menu in your editor) and follow the steps provided.
Please note: After publishing your site once, you don't need to publish it again after editing. You only need to click on "Save" and the changes will get updated automatically.
What is the difference between publish and save?
When you create your document, click Save to save your document. To Publish, click Publish only once – once you have published, to save the changes that you make to your site, simply click on Save and your site will be updated automatically.
How do I publish new pages that I am creating?
Simply click on "save" after you have edited your document- The changes will get updated automatically. You don't need to click on "publish" again.
When will my site go live?
In the Editor- click on "save"/"publish" and your site will be online!
If you are a free user, you will be able to visit your site instantly.
To connect a domain name to your Wix site, please follow this link.
I've published my Wix site. How do I find my Wix site URL ?
For free Users: The format of the free Wix site URL is username.wix.com/sitename.
You can find your domain simply by clicking on "settings" in your editor -> Site Address. You can find more information about the Wix domain here .
For Premium Users: If you have upgraded your account and want to view your document with your own domain, please click here for more information.
Is Wix search engine friendly?/How do I improve my Wix site's search engine ranking?
Yes! Wix is search engine friendly! Visit our Search engine optimization (SEO) section. You'll find lots of tips on improving your search engine ranking.
How can I "un-publish" my site / Make my Wix site invisible to search engines?
If you don't want your site to be visible to search engines, you can unpublish it by going to Settings > SEO > uncheck Let search engines find my website.
Once you have unchecked Let search engines find my website be sure to Save your document!
Please note: If the site has already been indexed it will take about one month for search engines to update their databases. A trick around this: if your site has already been indexed, open your Wix in the editor, go to File > Save As and save it under a new name. You will now have a duplicate document. In the new document, go to Settings > SEO > uncheck Let search engines find my website. Then go to My Account and delete the old document from your account.
You can find more information here .
What is Share on Facebook / How do I share my Wix site updates with my Facebook community?
When publishing your Wix site & creations online (via Publish in the Wix editor) you will have the option to share your Wix site with your Facebook community. Simply click Share on Facebook. For detailed screenshots click here .
Can I connect my Wix site to my own domain?
Yes! It's simple to connect your Wix site to your own domain with Wix Upgrades:
Purchase your domain (if you haven't already) go here and purchase an upgrade plan that lets you use your own domain. Then simply go to this page and follow the simple steps provided.
I’ve published my site and connected it to it’s own domain. If I edit it, will it automatically update?
Yes! Anytime you edit and save a previously published Wix document, it will be automatically updated in all its published locations.
Now that my domain is up, how do I remove the old Wix URL?
Your Wix URL will always exist online in the background, however, it will no longer be found in search engines. If you don't send your Wix URL to your users, users will only find your site by using your domain name.
How do I connect my Wix site to my own domain?
You'll find step-by-step instructions here.
How to use an alternate domain or correct a typo?
You'll find information here.
Can I connect more than one domain to one Wix site/document?
At the moment, you can only connect one domain (URL) to each Wix site.
But don't fear there is a simple solution if you do own more than one domain (for example: www.domain.com and www.domain.co.uk):
Step 1. Upgrade your Wix site (if you haven't already) and follow the steps to connecting your domain with 1 of your URLs e.g. www.domain.com.
You'll find instructions for how to do this here.
Step 2. Once that domain is connected to your Wix site you simply ask your hosting company to point all your other domains (e.g. www.domain.co.uk) to the first domain. (www.domain.com)
That way only one domain will be pointing directly to your Wix site and all other domains will point to the domain that is connected to Wix.
We do support deep linking. You may now direct your viewers to a Master Page of your Wix site by giving them a specific link. Note: this feature will only work with Master Pages, not with Pages.
These pages would open a specific Master Page (eg, Contact Us Master Page, About Us Master Page) instead of the home page of your Wix document.
There are a few restrictions with our deep linking feature:
1. The deep linking feature will work with Master Pages, Pages (only firs level), expanded pictures and expanded products.
2. Title all of your Master Pages smartly by using the Page Manager in your Editor. (e.g.: don't leave a Master Page_1, instead rename it About_Me)
3. When a viewer is brought to your site by deep linking, (eg, www.wix.com/about) the URL in the browser will not change, so when the page is refreshed, the URL will bring the user back to the specific Master Page (eg, www.wix.com/about) and not to the home page of your site.
For more information about deep linking click here.
How do I embed my Wix creation into a social network such as Facebook?
You can create a Wix site specifically for Facebook by using a Wix Facebook Page Template and publishing it to your Facebook Page by following the instructions here. These templates were designed by Wix specifically for your Facebook Pages!
How do I embed my Wix into my Wordpress blog?
You can find all the information here .
Can I host a Wix site on my own server?
No. Wix doesn't support the option of exporting files created using Wix to an external destination / Hosts .
We host all your Wix creations on our servers. The advantages of using Wix as your host include improvements to your site's loading time, search engine optimization and more.
You can find more options such as using your own domain, how to connect it, Google Analytics and the removal of Wix ads with Wix premium upgrade. Learn more here.
Please note: Wix hosts all of the content of the website (pictures/MP3/files)!
How do I move a site I created in one account into a different one?
You can transfer any of your Wix sites to a different Wix account by logging into the Wix Arena and going to the Transfer Sites section. This feature may be very useful for Wix Pro designers or for any Wix user who would like to move his or her website to a different Wix account.
Please follow the instructions here.
Please note that you can only transfer the site. It isn't possible to transfer a premium package from one account to another.
P.S. If you want to use your own domain e.g. www.myname.com, please check out our premium upgrade options here.